Service Terms and Conditions

Cancellation Policy
Atlantic Outlook reserves the right to cancel the booking if there is any circumstance that is beyond their control.
Our tours are weather dependent which could result in a tour being canceled for safety reasons. In the event the tour has to be canceled, the following will happen:
Participants will be notified at least 1 hour before the booking is scheduled to begin (please ensure contact details on the booking form are correct)
Participants will have the choice for either a full refund or priority booking on the next available day.
If the participant cannot make the scheduled booking time:
Any cancellation of a booking must be made in writing and is not effective until such cancellation is received by Atlantic Outlook.
Bookings canceled by participants prior to 24 hours notice will be refunded in full save for administration costs incurred.
Bookings canceled by participants less than 24 hours notice are non-refundable.
Terms and Conditions
By booking a tandem experience with Atlantic Outlook you are acknowledging, understanding and agreeing to our terms and conditions as stated below:
1. Arrive at least 15 minutes prior to the start of your booking (map and coordinates provided in location tab). Being more than 15 minutes late may result in cancellation.
2. All participants are required to sign the indemnity form before embarking on the ride.
3. A safety briefing and instructions will be given by the guide before every rental and all participants agree to follow these instructions.
4. Anyone under the age of 18 on the date of the booking is considered to be a minor. Minors must always be accompanied by an adult. The minimum age for minors participating on any tandem ride is 10 years old.
5. Each adult on a tandem with a minor or minor(s) is jointly and severally responsible for the behavior, wellbeing, supervision and monitoring of such minor(s), and jointly and severally accepts these Terms for and on behalf of any minor(s) on their booking, including all assumptions of risk and limitations of liability.
6. Participants on the tandems are responsible for any damage caused to equipment due to negligence and failing to comply with the instructions given by the guide.
7. All participants will agree to abide by all decisions and adhere to all instructions that Atlantic Outlook’s guide/s voice to guests before the rental.
8. It is each participant’s responsibility to assess the risks and requirements of the tandem bicycle based on their circumstances, limitations, fitness level and medical requirements.

Terms and Conditions

Atlantic Outlook Adventures is a business in the activity industry

Return and Refunds policy
The provision of goods and services by Atlantic Outlook Adventures is subject to availability. In cases of unavailability, go to Atlantic Outlook Adventures every endeavor to rebook/reschedule the service. If that is not possible, it will be considered to refund the client as soon as possible.

Customer privacy policy
Atlantic Outlook Adventures shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Atlantic Outlook Adventures bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Atlantic Outlook Adventures via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Atlantic Outlook Adventures separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
Atlantic Outlook Adventures takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and Atlantic Outlook Adventures chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other
documents or communication of whatsoever nature.
Variation
Atlantic Outlook Adventures may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Atlantic Outlook Adventures based in South Africa trading as Atlantic Outlook Adventures with company registration number 2019/373640/07

Atlantic Outlook Adventures
Email: atlanticoutlook@gmail.com
Tel: 0822576403